They were waiting to be placed in what the city called conditional shelter: For ten days, before putting any family in permanent shelter, investigators would call landlords and relatives to verify whether applicants for housing were actually homeless. For years, advocates and attorneys for homeless people had complained about this intrusiveness, treating homeless people as if they were trying to steal something, as if everyone was a liar until proven otherwise. In the past, the definition of overcrowding varied from investigator to investigator, with some even asking relatives whether a person might sleep well on bedding in a bathtub. Acceptable long-term sleeping options included air mattresses, even if they took up all the floor space in a room.

About 58 percent of those vying for a place to live were initially found to be ineligible either because they had no documentation that they had been evicted or because relatives, unsure of what to say, would convince themselves or outright lie to investigators that ten people could comfortably and happily live in a one-bedroom/one-bathroom apartment. This meant that many people seeking shelter had to apply all over again after incorrectly being found ineligible; others just gave up in frustration, returning to crammed apartments or enduring family strife for the sake of a roof over their heads.

–Troop 6000: The Girl Scout Troop That Began in a Shelter and Inspired the World by Nikita Stewart